Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

The best taxi service in Kalimpong. From the day we landed in Kalimpong in ITC Fortune until our last day 8 days later, Suman's taxi service was impeccable. Three words that most accurately describe his local transport/ sightseeing service are punctuality, conscientiousness and care for the tourists. That of course includes how much they want you to be comfortable throughout the rides. The driving is extremely safe, and they know the local spots well. I am not someone who trusts someone's recommendations during a planned travel that easily, but I am happy our family trusted Suman with all he had to show about his beautiful terrain. Be it Kalimpong or the places around it some of which are really offbeat, he and his team are outstanding. Strongly recommended. ~ Shveta G
I had an incredible experience with Mr. Suman Rai and his wife, Mrs. Suchitra Rai's Kalimpong taxi service. From the moment I booked their service, they provided the best rates along with exceptional travel experiences. They took care of all my cab arrangements, from pick-up in Siliguri to local sightseeing and drop-off back in Siliguri. Whether I was exploring local attractions, venturing into the picturesque countryside, or simply getting around town, their service was top-notch. Their professionalism, reliability, and dedication to customer satisfaction made them the perfect choice for all my transportation needs in and around Kalimpong. I highly recommend Mr. Suman Rai and Mrs. Suchitra Rai's Kalimpong taxi service. ~ Tapas K
My recent trip to Kalimpong was made truly memorable thanks to the exceptional hospitality of Suman Rai. From the moment I stepped into Kalimpong, Suman Bhaiya was there to greet me with a warm smile and a friendly demeanor. His knowledge of the local area was invaluable, and he went out of his way to ensure I had the best possible experience. Suman Bhaiya 's service was impeccable. His vehicle was clean and comfortable, and he was always punctual and courteous. He even helped me find a decent hotel. Beyond his excellent service, Suman Bhaiya's warm personality and genuine kindness made me feel right at home. He was always willing to chat, offer advice, and go above and beyond to make my stay enjoyable. I would highly recommend Suman Rai to anyone visiting Kalimpong. His hospitality is truly exceptional. ~ Debasmita G
We had a great time in Kurseong and Gangtok all thanks to Suman ji from Kalimpong Suman Tour and Travels . We went during the peak season and Suman ji ensured that all the vehicles reached on time as per commitment .All vehicles were in good condition and it made our travel a lot easier . Before booking with Kalimpong Suman Tour and Travels we had done online booking through portals which were cancelled at the last minute due to non availability of vehicles but there were no issues with all the bookings through Suman ji . I would recommend anyone going to Darjeeling / Gangtok to directly book with the taxi services and not the portal to ensure they have a stress free travel. Thanks for the great service ~ Jasmeet S
We had a pleasant experience hiring cab service from this place in the month of November. The owner & his wife are very knowledgeable. They offered us a very much competitive price for the following trips 1. Tinchuley - Kalimpong Pickup 2. Kalimpong local sightseeing 3. Lava - Reshop tour 4. Kalimpong - NJP Drop You will get a clean and tidy car with someone who will educate you about the local geographic area. Oh yes, if you are tech savvy, then Mr. Suman will teach you how to use AI either for your business or work! Mr. Suman's wife is someone who can offer you a customized tour within seconds which you can't turn down! We definitely miss these good hearted people from the Hills... ~ Mousmi D
I recently used Suman taxi service for my transportation needs in Kalimpong, and I was thoroughly impressed with their service. The drivers were courteous, knowledgeable, and extremely helpful. They ensured my safety and comfort throughout the journey. The taxis were well-maintained, clean, and spacious. The agency's punctuality was impressive, with drivers arriving exactly on time. The fares were competitive and transparent. The customer support team was responsive and helpful in answering my queries. I highly recommend Suman Taxi service to anyone seeking reliable and comfortable transportation.Their commitment to excellence is evident in every aspect of their service. ~ Priyadarshan B
Recently availed Kalimpong Suman tour & taxi for a trip from Kalimpong to NJP, and I was thoroughly impressed with the service. The owner and driver were extremely courteous and professional, making sure we had a comfortable and safe journey. The car was clean and well-maintained, adding to our overall comfort. What struck me most was the warm hospitality and genuine care shown by the owner. We reached our destination safely and on time. I would highly recommended Kalimpong Suman tour & taxi to anyone looking for reliable and comfortable transportation services in the region. Thank you for a wonderful experience! We'll definitely be using your services again. ~ Madhurima R
We are very satisfied with Mr.Suman Rai and his service. We used his sevices from 2 to 5 May 2025. We didn't have to face any problems, anytime during the trip. On the 2nd day of our visit,we did Kalimpong sightseeing and Mr.Suman covered all points, guided us to good restaurants and washrooms and patiently gave us enough time to explore Kalimpong. The next day, following his suggestions, we visited Lava, Rishap, Changey falls, which are slightly offbeat. Mr. Suman drove very well, shared lot of information, and we are happy we took this trip. Mr. Suman is punctual, helpful and very polite. I would happily recommend his taxi services to everyone. ~ Preethi W
We had an amazing experience with Suman Taxi in Kalimpong. Suman Ji is an excellent and highly skilled mountain driver who made us feel safe throughout our journey. Both Suman Ji and Suchitra Ji are very polite, humble, and caring. The taxi fare was reasonable, and they happily took us to all the places we wanted to visit. Whenever we asked to stop for shopping or refreshments, Suman Ji patiently parked the car with a smile and never made us feel rushed. On our return journey, even though he had very little time, he still made sure we reached our hotel safely and on time. His professionalism, kindness, and dedication truly impressed us. Thank you, Suman Ji and Suchitra Ji, for making our Kalimpong trip so comfortable and memorable. We highly recommend Suman Taxi to anyone visiting the area. We would definitely choose your service again! ~ priyanka m
I had a wonderful experience with Suman Tour and Travels in Kalimpong. Suman is extremely polite, punctual, and thoughtful, which made our trip smooth and stress-free from start to finish. He was always on time, attentive to our needs, and went out of his way to ensure we were comfortable throughout the journey. His local knowledge, professional attitude, and friendly nature made the experience even more enjoyable. The vehicle was well-maintained, and the service was reliable and safe. I highly recommend Suman Tour and Travels to anyone visiting Kalimpong and looking for dependable, courteous, and high-quality travel services. Thank you, Suman, for making our trip so memorable! ~ Arpita M
I had a wonderful experience with Kalimpong Suman Tour & Taxi. The entire trip was completely hassle-free, well-organized, and smoothly managed from start to finish. The arrangements were punctual, and everything went exactly as planned. What truly stood out was the organiser’s polite, humble, and inspirational nature. He was always supportive, patient, and ensured that we were comfortable throughout the journey. His positive attitude and local knowledge added great value to the trip. I would highly recommend Kalimpong Suman Tour & Taxi to anyone looking for a reliable, professional, and stress-free travel experience. Definitely a service you can trust. Regards, Sujit and friends. ~ sujeet m
Recently, we visited Kalimpong on a 2-day trip starting on June 20th. We hired a cab service from Mr. and Mrs. Suman, who proved to be very responsive and reliable. Due to a landslide on Kalimpong and Sikkim NH10, we were considering canceling our trip. However, after discussing with Mr. Suman, he suggested taking the LAVA route as an alternative, which, although taking 2 hours longer, was safer. We agreed to this plan. Mr. Suman was punctual in receiving us from Siliguri. He is a safe driver with excellent general knowledge and is very sociable. Throughout our journey, it was evident that he is well-recognized by many people. This trip was a family outing for us, including our 10-year-old son and 6-year-old daughter. Mr. Suman’s choice of songs was perfect for our hill journey, making the trip even more enjoyable. I highly recommend Mr. Suman for anyone planning a tour of Kalimpong. We wish him and his wife the best of health. ~ MERIT I
We had a wonderful experience during our stay, and the management was truly excellent under Suchitra Ma’am. She is extremely helpful, professional, and always ready to assist. During our trip, we accidentally lost our luggage, which was very stressful for us. However, Suchitra Ma’am handled the situation so efficiently and ensured that our luggage was found and returned to us very quickly. Her support made a huge difference and gave us great peace of mind. We really enjoyed our trip and felt well taken care of throughout. We highly recommend everyone to get in touch with Suchitra Ma’am for a smooth and pleasant travel experience. ~ Fatin
There are some people when meet them all of a sudden it's feels like family. Mr. Suman ji and Suchitra Di like that kind of people. From Kolkata to North Bengal We don't know about roads,distance as such they know, when the agencies trying to scam as there are some people like Suchitra Didi and Suman ji who help us to enjoy our trip .. giving fast priority to our safety on top level Suchitra Di send her hasband Suman ji to take care of us personally.. this kind of hospitality and closeness from them I respect.. we will always remember this. Untill and unless we meet you again.. Suman ji and Suchitra Didi thank you. ~ abir m
Excellent prompt service you wish to use a cab for self and family for airport pick up and drop. And, if you wish to use a vehicle to travel to Gangtok or Darjeeling or anywhere in the hills. We used an innova as it served our purpose. Else, he has good well maintained maruti wagonr which is a popular vehicle here. Hassle free and without stress. When he is not available his partner Chitra steps in to ensure super service. Must use of you are landing in Bagdogra Airport and travelling to Darjeeling, Gangtok, Kalimpong, Bhutan, Nepal or anywhere in the hills. ~ Samit V
Exceptional taxi service and a very good human being . Suman sir is not only a great person to talk to but also is an avid nature lover. As a taxi service provider he ensured we reached our destination within time even though the routes were closed due to the floods, he also took us through many beautiful points across. He and his network of drivers are superb and commendable. Right from Bhutan to Kalimpong to Darjeeling all areas his team will be able to help. Punctual, Cooperative, Value for money, Clean Cars, Knowledgeable Guide. ~ Gaurav B
Kalimpong taxi is owned by Mr. Suman and Mrs. Suchitra. When I have to write about Suman, I have no words to describe how professional, polite, punctual, flexible and nice person he is. We really enjoyed our Kalimpong local sightseeing with him. I have no words to thanks Suman for his all round help during our stay in Kalimpong. Price of the cab is optimal. Suman's car was very clean and well maintained. Many thanks to Suman. Just one point of concern: the other cars Mr. Suman sent for NJP to Kalimpong transfer and Kalimpong to Gangtok transfer were not very good. Drivers were ok though. On the last day, the car he sent was very very dirty. We did not go by that car and we hired another car through the hotel. I think Mr. Suman has some kind of partnership or something with other drivers of Kalimpong, however he does not have full control on them. It's alright. You can choose cars. Nevertheless, the car owned by Suman is really good. Moreover he himself takes care of tourists very well. I recommend everyone to use his services. ~ Rohit G
My wife, daughter and I recently returned from a trip to Dooars and Kalimpong. Within a short notice Suman of "Kalimpong Suman Taxi Service" provided us with a rental car (Wagon R) for the whole day Kalimpong sightseeing and another one (Swift Dzire) for our return journey to Siliguri from Kalimpong. Both the drivers were skilled, well behaved and very cooperative. Based on the interactions as well as the services provided by Suman Rai, the soft spoken owner of the taxi service, I believe he is a dependable person. ~ Alokananda S
We got in touch with Suman Rai to provide us cars during our trip to Neora Valley and Kalimpong. Suman provided us excellent cars and very capable drivers who came dot on time. Apart from Suman who took us to Siliguri on the last day, all the drivers were extremely nice and helpful. Raju, Pradeep, Jigni Bhutia have given us wonderful memories that we will treasure. Suman and his wife run the service very professionally, they do their work with a lot of passion and i would highly recommend their service to anyone visiting North Bengal. ~ Amrita M
This was really great to ride with Suman Ji. He took care our Kalimpong travel in a great way. He is polite, knowledgeable and he knows how to take care his guests. I traveled with my wife and kid and as it was a small trip [2N 3D] so I wanted to cover maximum within this 3 days. He suggested me local sightseeing on the arrival day, next day we had been to Delo, Lava, Rishap. While return to njp on 3rd day he took us to Punbu village. I recommend everyone to book him if you are travelling Kalimpong. ~ Biswanath K
Highly Recommended Taxi Service in Kalimpong! In March 2025, my family and I had a great experience with Kalimpong Suman Taxi Service. Suman, who drove us himself, not only ensured safe and comfortable travel but also acted as a knowledgeable guide, explaining the significance of each place. He provided us with a well-maintained Innova and has strong connections in Gangtok, Shillong, and Darjeeling, making travel seamless. If you're visiting the region, I highly recommend his service for a hassle-free and enjoyable trip! ~ Barin R
I had a wonderful experience with Kalimpong Suman Tour & Taxi. The entire trip was completely hassle-free, well-organized, and smoothly managed from start to finish. Suman Rai is very polite, helpful, and knowledgeable. His behavior and hospitality make the entire journey even more pleasant. ~Suman Rai Tour and Taxi is very reliable and run by a genuinely good person. Excellent hospitality and great knowledge about the places. The service was smooth, comfortable, and trustworthy. Highly recommended. ~ Suman K
We had a very good experience with this taxi service. Sumanrai is humble, efficient, hardworking and a very knowledgeable person. He had many stories to tell regarding many points on the route as well as the tourist spots. With his stories and choice of music (English and Hindi classics) you will never get bored on a long drive. I highly recommend anyone travelling to the North East to give him a call. Wishing Sumanrai good health and prosperity. ~ Neelay S
Kalimpong Taxi Service has really been amazing in terms of arranging for the best possible travel options, hotels and food as per the customised itinerary we asked for. They were just a phone call away if we would need anything anywhere there. We didn't face any inconvenience during our journey, they took care of each and everything from picking us up from the airport to dropping us back on the airport after a successful tour of 7 nights 8 days. Highly recommended. ~ Explore S